Support — The support seat and the flow

Presentation 1 of 6 in the Support training series: This deck orientates you at the support seat: the mandate to be the tenant's voice inside the org, the squad that diagnoses with you, and the contracts — tickets, macros, the knowledge base — your queue obeys. It sets the language the five phase decks assume. Every topic is explained in full, seen through the government-project and product-build lenses, and demonstrated in 3D, with one hands-on lab on MOCK data.

Agents own the volume. You own the judgment.